Refund Policy

Returns
If any items you purchased fail to meet your expectation, including defective, damaged, or not as described, you can return them for a refund. Please attach the photos of the item you received to the email which you contact our service team in order to make a return. In this way, we can improve our service quality and fulfill your return request as soon as possible.

Customers have 14 days from the date of receiving to change your mind and return the items. You can request a return by contacting us at [email protected]. After receiving the returned item, [email protected] has to issue a refund back to customers' account.

Return shipping costs: The buyer bears the return or exchange shipping costs.Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Requirements for returned goods:
1. Items must be unused, undamaged, and returned in their original packaging.
2. The return address is the address given in the customer service email: [email protected]
3. Please include your name, telephone number, address, and a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
4.Additional non-returnable items:Gift cards

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, the refund will be issued to the original payment method within 1 week.

Shipping costs of the original order are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $37.5, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Please contact us in the following ways:

  • Facebook: @ownkotingng
  • Instagram: @ownkoting_official
  • Email: contact@mail.ownkoting.com